Answers before the truck arrives.
Documentation, warranty terms and a direct line to the engineer who configured your system.
FAQ
The questions we answer every week.
Send the serial number and a short description. A support engineer replies within one business day.
Still stuck?01Can I mix battery modules of different ages in one stack?+
Within a stack, modules must be commissioned together. Adding capacity later is possible with a second stack on the same DC bus, provided the firmware is 3.2 or newer.
02What is the real cycle life at 80% depth of discharge?+
Our LFP modules are tested to 6,000 cycles at 80% DoD, 25 °C, 0.5C. Warranty covers 70% of nameplate energy at year ten or 6,000 cycles, whichever comes first.
03Do your inverters work with other brands of battery?+
Yes, for more than 30 protocols over CAN and RS485. Send the battery’s protocol document and we will confirm compatibility before you order.
04How long is delivery to a European port?+
Stock models ship in 15–20 days; configured systems take 30–40 days. Sea freight to Rotterdam is 28–34 days, and we quote CIF or DAP.
05What happens if a unit fails in year six?+
Open a ticket with the serial number. We ship the replacement module from the regional depot, and the faulty unit travels back on the same pallet.
06Can you build under our brand?+
Yes. OEM enclosures, silk-screen, firmware splash and packaging from 50 units per model. Certification stays in our name unless you requalify.
Documents
What ships with every system.
Datasheets, wiring diagrams and the commissioning sheet are versioned per model. Ask for the current revision.
01
Datasheet
Electrical, mechanical and environmental data for the current revision.
02
Wiring diagram
Single-line diagram with breaker, cable and grounding schedules.
03
Commissioning sheet
The checklist our technicians sign before handover.
04
Certificates
Model-specific certificate pack, valid for the destination market.
Warranty
Ten years, written plainly.
Systems carry a 10-year energy throughput warranty: 70% of nameplate at year ten, with a 5-year full replacement window on electronics. The document is four pages, not forty.
01
Open a ticket
Serial number and a photo of the display are enough to start.
02
Remote diagnosis
We read the fault log over the portal within one business day.
03
Parts on the way
Regional depots hold BMS, fans and modules for ten years.
Partners
Become a distributor.
We work with one or two partners per market. If you install, service and hold stock, we would rather grow with you than add another listing.
- Protected territory with annual volume targets
- Demo unit and training for your first crew
- Co-branded documentation and marketing assets
- Direct access to the engineering desk